Ibis Melbourne Swanston - 3 stars hotel - FAQ


Have any questions for us? Fill out our question form.

Q: How can I book a room?
A: Fill out our booking form
Email on ha3n5-re@accor.com or call us on +61 3 8346 5600, we look forward to talking with you!

Q: How do I book for a large group?
A: At ibis Melbourne, we cater for group booking. Our family room provides a home away from home. For group bookings of 5 or more Get in touch and we can discuss how we can take care your group.

Q: Is breakfast included?
A: We offer an a full buffet breakfast in our packages . Book here

Q: What time is breakfast?
A: ibis serves a full buffet-breakfast at Wokks Restaurant. Service is open: Monday to Sunday from 6:30am to 9:30am.

Q: How do I make a student booking?
A: At ibis Melbourne, we have a range of discounted rates for students. Our student special are great when you are looking for accommodation, especially around orientation. Check it out

Q: Do you have wheelchair accessible rooms?
A: Yes, we welcome guests with reduced mobility. Our reduced-mobility rooms come with a variety of features that make them accessible for wheelchair users and those with impaired mobility

Q: When is check in/out time?
A: CHECK IN is any time after 2.00pm. CHECK OUT is any time before 11.00am.
We can also offer early check in and late check out. An Early check-in from 8:00am or a Late check-out up to 1:00pm at only $25. Please contact reception for availability and charges outside of these times.

Q: Do you offer free wifi?
A: Yes, we provide free wifi for all of our guests. Premium Wi-Fi with 50mbps download speed is also available – priced at $25 per room.

Q: Do you have parking? Do I have to pre-book?
A: Yes we offer secure, undercover on-site parking entrance is on Carlton Place. To reserve your spot contact us directly.

Q: Where can I store my luggage?
A: You can store your luggage at our 24/7 reception.

Q: What is your cancellation policy?
A: Our cancellation policy differs depending on your type of booking, therefore it is best to contact us directly.

Q: What are your reception opening hours?
A: The front doors will be locked at 11:00 pm each evening. Your room key will give you access through the front doors.

Q: Can I smoke in my room?
A: The Hotel is 100% non-smoking. Smoking is permitted in the designated smoking area outside the main hotel entrance. Smoking within the hotel may result in cleaning expenses being charged to your account.

Q: I am a guest in-house how do I contact the reception?
A: Send us a WhatsApp message or WhatsApp call us on the number provided  on your room key packet or you may email us at ha3n5@accor.com

Ibis Melbourne Swanstonaddress

609 Swanston Street, 3053 Melbourne
Tel. (+61)383465600

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