Ibis Melbourne Swanston - 3 stars hotel - FAQ


Have any questions for us? Fill out our question form.

Q: How can I book a room?
A: Fill out our booking form
Email on ha3n5-re@accor.com or call us on +61 3 9347 3027, we look forward to talking with you!

Q: How do I book for a large group?
A: At ibis Melbourne, we cater for group booking. Our family room provides a home away from home. For group bookings of 5 or more Get in touch and we can discuss how we can take care your group.

Q: Is breakfast included?
A: We offer an all-included breakfast in our packages . Book here

Q: What time is breakfast?
A: ibis serves a full buffet-breakfast at Wokks Restaurant. Service is open: Monday to Sunday from 6:30am to 9:30am.
A-la carté style breakfast served by Wonder Kafé. Service is open: Monday to Sunday from 6:30am to 3:00pm.

Q: How do I make a student booking?
A: At ibis Melbourne, we have a range of discounted rates for students. Our student special are great when you are looking for accommodation, especially around orientation. Check it out

Q: Do you have wheelchair accessible rooms?
A: Yes, we welcome guests with reduced mobility. Our reduced-mobility rooms come with a variety of features that make them accessible for wheelchair users and those with impaired mobility

Q: When is check in/out time?
A: CHECK IN is any time after 2.00pm. CHECK OUT is any time before 11.00am.
We can also offer early check in and late check out. An Early check-in from 8:00am or a Late check-out up to 1:00pm at only $25. Please contact reception for availability and charges outside of these times.

Q: Do you offer free wifi?
A: Yes, we provide free wifi for all of our guests. Premium Wi-Fi with 50mbps download speed is also available – priced at $25 per room.

Q: Do you have parking? Do I have to pre-book?
A: Yes we offer secure, undercover on-site parking right next to the hotel on Carlton Place. To reserve your spot contact us directly.

Q: Where can I store my luggage?
A: You can store your luggage at our 24/7 reception.

Q: What is your cancellation policy?
A: Our cancellation policy differs depending on your type of booking, therefore it is best to contact us directly.

Q: What are your reception opening hours?
A: The front doors will be locked at 11:00 pm each evening. Your room key will give you access through the front doors.

Q: Can I smoke in my room?
A: The Hotel is 100% non-smoking. Smoking is permitted in the designated smoking area outside the main hotel entrance. Smoking within the hotel may result in cleaning expenses being charged to your account.

Ibis Melbourne Swanstonaddress

609 Swanston St, Carlton VIC 3053, Australia, 3053 Melbourne
Tel. (+61)383465600

  • faq
  • faq
  • faq
  • faq
  • faq
  • faq
  • faq
  • faq
Book a room
Book a room